Elements and Performance Criteria
- Communicate with suppliers and customers
- Effective culturally appropriate business communication with Australian supplier and overseas customer is established and maintained and conducted in a professional manner.
- Contact with supplier and customer is maintained until sale is completed (or terminated).
- Correct product and market knowledge is demonstrated in all communications with supplier and customer.
- Purchase product
- Purchase orders for products are placed with approved suppliers.
- Product description is sufficiently detailed so that customer's specifications, exporting and importing country's regulations are met.
- Price, product description, time of delivery and payment terms are negotiated with supplier.
- Contract to purchase is checked and approved by appropriate person before being forwarded to the supplier.
- Pack and inspect product
- Product to be exported is prepared, processed and packaged under conditions that meet exporting and importing country's requirements.
- Product is labelled according to exporting country's regulations, importing country's requirements and product identification is recorded.
- Product is checked before and after packing to ensure that it meets exporting and importing country's requirements, and, if required, samples are taken for independent analysis and records of checks are maintained.
- Product which is part of a consolidated consignment is stored at the appropriate temperature until distribution to customer is implemented.
- Complete documentation
- All documentation associated with the transaction is completed.
- Documentation shows all information required to identify product, supplier and customer contract and is completed to the satisfaction of exporting and importing country's requirements.
- Contracts to supply product are not signed and dispatched until checked by appropriate person.
- Copies of appropriate documentation are sent to approved storage firm, agent or direct to customer, as required.
- Arrange distribution of product
- Manage records
- Records of all communications with supplier and customer are maintained and are filed against a contract number.
- Records from transport company/cold storage firm/agent or customer are checked to confirm that correct product has been dispatched, product has been checked against manifest, the container number is consistent with that on the documentation and that the container's seal was still intact when dispatched.
- Records, in compliance with packer's quality assurance program, are filed to provide records of product identification and traceability.
- Records of export documentation are checked for completion before being filed against contract number.
- Records of supplier/customer complaints are maintained and copies forwarded to the appropriate person for resolution.